A workplace that focuses on creating freedom and minimizing fear by reducing the centralization of power, supports self-management, and encourages radical transparency, inclusion, feedback, and fairness.
At Goodmans a week doesn’t go by without an employee being celebrated for outstanding performance in service to our customers. Typically the reward includes a hand-written note from the CEO sent to the employees home, along with a movie gift card. Sometimes the customer feedback is so outstanding that we throw a luncheon to acknowledge…
We launched an employee-led process called V-check (for vision check) to identify systemic contradictions between what we say and what we do. We focused on policies and procedures for lending and account opening for personal members and small-business lending. In most cases, the process identified that contradictions were not an issue but that we had…