We developed a new way to collect feedback from sellers by meeting them in person in the spaces where they make, create, and manage their shops. Seller studio visits gives Etsy employees from all departments a deeper under- standing of the seller experience. Employees learn firsthand about seller workflows, connecting them more deeply to sellers’ businesses.

Talking to shop owners about their businesses helps us understand how to improve our service and our platform and reminds us why what we do matters.