Beyond First-World Service
We pride ourselves on paying insurance claims to our middle to low-income clients within 72 hours. This is faster than the average in the western world! Further, to help people make claims, we have “call-out centers” where we call people who, for instance, show a large drop in their monthly cell phone usage. Indicators like a drop in cell phone usage is often the sign of sickness or even death. Our Call-out Centers help people make claims that would otherwise go unknown as often their family doesn’t realize they had insurance to help with their situation. Paying claims within 72 hours and using Call-out Centers to find customers most needing help with a claim are two of the strategies that help us create the impact we intend. As a result, we’ve significantly reduced the number of families that fall back into poverty due to an unexpected event.